Frequently Asked Questions

Do You Provide Other File Types?

Yes, We Always Put The Customer’s Requirements First. If You Need Any Other File Types Eg Ai, Pdf, Jpg Please Contact Us.

How Can I Order And Download?

Please Visit https://handmadeua.com.ua/how-to-buy-and-download-designs/ For Usage.

What Are Your Payment Methods?

We Currently Accept Payment Via Paypal And Visa Master Card. In The Future It Could Be Stripe Or Many Other Payment Gateways.

Can I Commercial The Files I Have Purchased?

No! You Cannot Sell These Files In Their Original Format.

What Can I Use These Files For?

You Can Absolutely Use These Files To Print Shirts, Mugs, Decal, Vinyl … Or Any Other DIY Handmade Project.

Can I Use These Files If I Don't Have A Cutting Machine?

Sure, There Is A PNG With 300 DPI In Every Zip File That You Can Use Without Cutting Machine.

How Do I Unzip A Downloaded Folder?

There Are 2 Ways You Can Unzip 1.Open The Downloaded Zip Folder, Choose “Extract To”, Choose Where You Want Your File To Appear, Then Click Ok. 2. We Recommend To Use This Method, Right-Click On The Zip Folder To Be Extracted, Then Choose “Extract Files” Or “Extract Here”

Are There No SVG Files In The ZIP Folder?

With Products That Include SVG In The Description. All Designs Always Have An SVG File Included. Sometimes You Don’t See Them Or They Are Shown As Browser Icons. You Just Need To Use The Right Files For Your Software, They Will Work Properly. To Check If It Is An SVG File, Right-Click And Select Properties.

How Do I Contact With You When I Have A Problem?

Simply Text Me A Message Via https://handmadeua.com.ua/en/contact-uss or by e-mail contact@handmadeua.com.ua

Do You Make Custom Orders?

Yes, I Am Always Willing. You Can Text Me Directly Via FB, We Will Talk About That.

May I Sell Items That I Make With Your Designs?

Yes, These Files Are Available To You For Your Crafting Purposes As You See Fit. But You Cannot Sell Them In Any Digital Files Format.

Can I Create An Account And Save My Designs There?

Yes, This Is For Sure. Once You Create Your Account, All Of Your Downloads Are There.

Do You Have A Refund?

Due To The Nature Of Digital Products, These Files Cannot Be Returned. Therefore, We Do Not Offer Refunds Or Exchanges For Any Reason. However If It’s A File Error Or Our Own, We’re Here To Help You Redesign Those Product.

Do I Receive An Invoice For My Order? Where Do I Check My Order?

Yes! Once the payment is completed, An invoice will be sent to your mailbox. You can check your order at https://handmadeua.com.ua/order-history